Think Reliability is offering a free, with a sign-up for their newsletter, a Microsoft Excel template for doing root-cause analysis using the Cause Mapping approach. I downloaded a copy and will play with it a bit. If it looks good, I will likely mention this in the PNCWA Newsletter's and recommend it to others.
For those of you who are adventures, jump over and download it and please let me know what you think of the Cause Mapping process. Notice on the website that Think Reliability is also offering a training session (one in Seattle next week) around the country over the next couple of months. You might want to join them if it looks like it would benefit your organization.
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thinkreliability.com has just posted a video that defines "cause" and helps to understand what a "root-cause" is. Check it out here.
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