Defining Cause for a Root-Cause Analysis: The Video

Earlier in August 2008, I referred you a free root-cause tool that you could use as a guideline for doing your root-cause analysis: http://ydesign72705.blogspot.com/2008/08/root-cause-using-cause-mapping.html

Today, I got an email from the provider, thinkreliability.com, of this free root-cause tool that included a link to a new short video that provides some definitions to the word "cause" and also a "root-cause".

You can find the video here: http://www.thinkreliability.com/video/RCCF-Gv6/RCCF-Gv6.html .