I attended another FREE Friday morning Webinar put on by thinkreliability.com that discussed how the Ishikawa Fishbone diagram can be improved upon for doing a cause and effect analysis.
A summary video of the webinar has been posted here: http://www.thinkreliability.com/video/FishboneLastEdited/FishboneLastEdited.html
Like thinkreliability.com's other video's and materials I have reviewed here, the focus is on making the analysis as graphical and detailed as possible. The goal is to make it as user friendly as possible, helping to facilitate discussion and to document the process and ideas. Discussing and documenting are the very foundation to achieving any problem solution.
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