Work Process Improvement and Root-Cause

Last week I attended a webinar put on by Think Reliability that focused on how work processes need to be more carefully evaluated and documented to eliminate actual failure points in the work process rather then just leaving a root-cause analysis at "Procedure Not Followed". Think Reliability has published a summary of this 45 minute webinar as a sixteen minute summary which is definitely worth watching.

Previously on this blog, I have written about change management for organizations. While the focus of Think Reliability's presentation was on using root-cause analysis approaches to resolve work process problems, the discussion is also key to helping an organization to become a "Learning Organization". I especially liked the following graphic:



Notice how it is important to transition from the "eye lash" approach to each employee learning from zero to the "learning organization" approach where the work processes are understood, best practice's are identified, and training is provided to each new employee to improve the process.

You can find the summary video from the Webinar here: http://www.thinkreliability.com/video/Proced-Not-Followed/Proced-Not-Followed-Part1-Aug-09.html

See other blog posts on Work Flow:
http://www.napam.net/index.php?option=com_content&view=article&id=46&Itemid=46#Sect_2

http://ydesign72705.blogspot.com/2008/12/coding-and-organization-for-cmms.html