Last Friday, I attended a webinar put on by thinkreliability.com that was one of the best 45 minutes I have spent on training recently. It really was focused on how to use Microsoft Excel 2003 for cause and effect diagramming, but I think you could use the technics shown for much more including:
1.) Workflow diagramming (look for more discussion on this later)
2.) Process Flow diagramming
3.) Hierarchy relationship diagrams
and much more......
About three minutes of the presentation is available for a sample here: http://thinkreliability.com/video/Excel03-tips-1min42/Excel03-tips-1min42.html
You can also download their MS Excel Template for doing cause and effect diagramming at their website http://www.thinkreliability.com and signup for their next webinar training session.
Definitely worth it in my opinion!
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